Returns & Refunds Policy
At MAZA, we prioritize the freshness and quality of our food products; however, if you receive an item that is damaged or incorrect, we offer a hassle-free return process within 7 days of delivery. Due to the perishable nature of our goods, we cannot accept returns on opened or consumed products unless there is a confirmed quality defect.
Initiate Your Request
Contact our support team via email with your order number and a photo of the item you wish to return.
Verification Process
Our quality assurance team will review your request and photos within 24 hours to ensure they meet our safety standards.
Package Your Items
Once approved, securely pack the unopened items in their original packaging to prevent damage during transit.
Receive Your Refund
After we receive and inspect the return, a full refund or replacement will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing